Senior Account Manager

Vancouver, BC, Canada

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We are Citizen Relations. We are an earned-first creative agency, which means we come up with big ideas that actually earn people’s attention. And that starts with not just talking to audiences, but by doing something they connect with. Seems simple, but it’s harder than it looks.

Our POV is simple. Consumers of all kinds have evolved. No longer can you just shove your message down their throat. You have to find common ground between people and your company and what you stand for. When you do it right, you earn their attention and actions and a changed perspective, behaviour or attitude. And this approach has worked, allowing us to get results for some of the biggest brands in the world - and win some awards along the way.



This isn’t just a job. It’s the chance to be part of a growing team driven by a collaborative and entrepreneurial spirit. We believe a passionate, motivated team is the cornerstone of happy clients and boundless creativity.

The right Senior Account Manager will be creative, strategic, inquisitive and bold in their thinking.

They’ll be open to exploring new ideas and venturing into new territory but balancing that with a sensible approach to media relations and contacts. The successful Senior Account Manager will know what creates a great story, what resonates with media from a story perspective and how to help craft these ideas.


First and foremost, a Senior Account Manager is responsible for effectively managing client teams and programs. We're looking for you to display an in-depth understanding of consumer and brand communications, media relations and engaging digital Canadians. In this role, you will:

  • Lead project teams and be a primary client lead
  • Nurture strong client partnerships
  • Write and edit strategic communications materials
  • Prioritize multiple demands in a deadline-sensitive environment
  • Maintain an understanding of the evolving media landscape (traditional and online)
  • Hold strong media and blogger relationships



  • Background – 5+ years communications experience in agency or corporation. Agency experience working with larger, complex organizations preferred. 
  • Strategic thinker – Creative and analytical in gathering information about clients’ industries and business. Can effectively apply what’s 'known' toward measurable and effective communications strategies that generate desired results, and grow client relationships
  • Strong writer – Capable of delivering effective and creative written products for clients, including media materials, speaking notes and executive blog posts
  • Advisor - Demonstrates an excellent understanding of the clients’ businesses  runs effective client meetings and shows a high level of integrity in providing advice and counsel to support teams
  • True teammate – Who understands the importance of advanced planning, well designed processes and measurement as tools to help optimize the long term success of group and team activities
  • Media relations - Strong understanding of storytelling. Excellent and persuasive verbal communication skills
  • Professional and ethical - While upholding our values of quality, integrity, respect and an entrepreneurial spirit

As cliche as it sounds, we put our people first. We amplify our team through a culture of openness, personal growth, innovative strategy and tech, and a hunger to do amazing work.

Citizen Relations has over 200 citizens on our team, with offices in Toronto, Vancouver, Montreal, Quebec City, Los Angeles, New York, London, and Singapore. Our affiliate network includes 40 cities in North America, and over 60 countries worldwide.

Follow us and learn more @CitizenCanada


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